☆ Due to COVID-19, please note that shipping times may be delayed.
☆ If you are outside of the United States, please understand that some countries might not be accepting international packages at the moment. If you're unsure of country's status, please check with your postal service before placing an order.
☆ As of January 1st 2021, due to the new VAT and customs laws, Sugarstar Café is no longer able to ship to the United Kingdom via this shop. Any orders from the UK made on this shop will be refunded. If you're from the UK and would like to order something I have on my shop, please send me a message and I can make a private listing for you on Etsy to purchase! Etsy is currently my only option available to send orders to the UK.
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☆ It takes about 2-4 days for orders to be shipped out.
☆ Orders from the US take about 3-7 days to reach their destination.
☆ International orders can take up to about 2-5 weeks to reach their destination.
☆ Sometimes orders will receive a partial refund if excess shipping is charged (This is due to shipping rates fluctuating based on exact location and the weight of the package). The partial refund for the remaining amount leftover after shipping will be sent after the order has been sent.
☆ Please be sure to check your shipping address before placing an order. Sugarstar Café is not responsible for locating or resending an order if an incorrect address is provided.
☆ Once an order has been shipped, Sugarstar Café no longer has control over the package. If your package is lost, please contact your local post office for help.